Return Shipments Policy Once an order has been loaded and is in route to the shipping address, the customer is solely responsible for all outgoing and return shipping costs, including storage and reconsignment costs. Any additional shipping costs will be deducted from refund for the return. Deliveries should not be refused under any circumstances. Champion Floor will not be liable for additional freight fees incurred due to the return and redelivery of the product. This includes, but is not limited to, refusal because: Cancelled after shipment Changed your mind Were not home Did not have a clear and safe area ready for the delivery Did not allow the driver access into your community Damage Claims Upon initial receipt of the shipment, inspect the pallet and packaging material for any indication of visible damage product(s). Notate any damage or missing product(s) on the POD (Proof of Delivery) provided by the driver, this will ensure a faster turn-around on filing the claim and re-shipping the product. If you accept the shipment without notating the POD, and damage or shortage is found please contact Champion Floor within 48 hours of receiving your order . Follow the below steps to notify us for damage and/or refused shipments: 1. Inspect all product on the shipment 2. Take a minimum of three photos displaying all of the product      • Full pallet view      • Top view      • Side view 3. Call our Customer Care team at  814-321-3587 or email the following documentation to Champion Floor at championfloor0@gmail.com including:      • Original purchase receipt      • POD receipt, when applicable      • Three photos taken      • Indicate exact amount damaged of pieces/boxes            • If possible, list the specific product(s) (tile, item number, quantity, etc.)      • Best phone number and email to contact you 4. Champion Floor will contact you to resolve the issue 5. If you are in possession of the product, DO NOT DISCARD any of the damaged material or packaging until advised to do so by Champion Floor.